Mediation is a structured process where a neutral third party, known as the mediator, assists disputing parties in reaching a mutually acceptable resolution. Unlike a judge or arbitrator, the mediator does not make decisions or impose solutions; instead, they facilitate communication, identify underlying issues, and help the parties explore possible solutions. Mediation is often used in various contexts, including workplace conflicts, family disputes, and commercial disagreements.
For example, if two employees are in conflict over a project’s direction, a mediator can help them discuss their concerns, understand each other’s perspectives, and negotiate a compromise that satisfies both parties. This process aims to resolve disputes amicably, reduce tensions, and avoid the need for litigation.
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