“Knowledge Management” (KM) refers to the systematic process of capturing, distributing, and effectively using knowledge within an organization. It involves creating, sharing, and managing information and expertise to improve decision-making, enhance organizational performance, and drive innovation. KM encompasses a variety of practices, including the development of knowledge repositories, collaboration tools, and best practice guidelines.
For example, a company might implement a KM system that includes a centralized database where employees can access and contribute project documents, research findings, and lessons learned. This helps ensure that valuable knowledge is not lost and can be easily leveraged by others within the organization, leading to more informed decisions and increased efficiency.
Related terms:
Learning and Development (L&D)
Organizational Development (OD)
