A “Grievance Procedure” is a formal process established by an organization to address and resolve complaints or disputes raised by employees regarding workplace issues. This procedure outlines the steps employees should follow to report grievances, how these complaints will be investigated, and the methods for reaching a resolution. It aims to ensure that employee concerns are heard, fairly evaluated, and addressed in a systematic and timely manner.
For example, if an employee feels they have been unfairly treated by a supervisor, they would use the grievance procedure to file a complaint. The process typically involves submitting a written grievance, which is then reviewed by a designated grievance officer or committee. An investigation is conducted, and a resolution or decision is made, with the outcome communicated to the employee.
A well-structured grievance procedure helps maintain a positive work environment, reduces the likelihood of disputes escalating, and ensures compliance with employment laws and regulations.
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