Cross-training is a training method that involves teaching employees to perform multiple roles or tasks within an organization, beyond their primary job responsibilities or areas of expertise. Cross-training enables employees to acquire new skills, knowledge, and competencies, diversify their capabilities, and adapt to changing business needs or operational requirements.
Cross-training can take various forms, including job rotation, shadowing, mentoring, on-the-job training, workshops, or formal education programs. By exposing employees to different roles, functions, or departments, cross-training fosters versatility, flexibility, and resilience, allowing organizations to build a more agile and adaptable workforce capable of responding to dynamic business environments.
You may also be interested in learning about these terms:
Cross-Training
Workforce Planning
